Hotels · Quality Control · Intermediate
Evaluate as a normal guest — do not reveal your role. Score each item based on your actual experience. Include specific quotes, names, and timestamps where possible.
A structured evaluation form for mystery shoppers assessing the hotel guest experience from reservation through checkout. Scores every guest touchpoint — telephone or online booking, arrival and first impression, check-in efficiency and warmth, room condition and amenities, food and beverage service, housekeeping standards during the stay, concierge and guest services, and the checkout and departure experience.
Mystery guest evaluations reveal what management can't see — the real experience from a guest's perspective. They capture the intangible elements that drive reviews and repeat business: did the receptionist smile, was the room truly ready, did anyone remember your name? This checklist provides the consistent framework that makes evaluations comparable across visits and properties.
This checklist template is provided as a general-purpose resource and is not tailored to the regulatory requirements of any specific country, region, or jurisdiction. It is the responsibility of each organisation to review and adapt this template to ensure compliance with all applicable local laws and regulations. Miratag does not accept liability for any inaccuracies or omissions, or for any actions taken based on this template.
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