Hotels · Daily Operations · Intermediate
Complete at least 2 hours before expected arrival. Inspect the room personally. Brief all touchpoint staff — doorman, reception, concierge, F&B, housekeeping.
A pre-arrival preparation checklist for hotel front office managers and guest relations staff ensuring VIP guests receive a flawless personalised experience from arrival to room entry. Covers room inspection and upgrade confirmation, welcome amenity placement, pre-registration and key preparation, transport coordination, lobby greeting protocol, and documentation of guest preferences for the stay.
VIP guests generate disproportionate revenue and reputation impact through reviews, repeat visits, and referrals. The difference between a good stay and an extraordinary one is in the preparation — knowing the guest's name, their preferred room temperature, their minibar preferences, and having everything ready before they walk through the door.
This checklist template is provided as a general-purpose resource and is not tailored to the regulatory requirements of any specific country, region, or jurisdiction. It is the responsibility of each organisation to review and adapt this template to ensure compliance with all applicable local laws and regulations. Miratag does not accept liability for any inaccuracies or omissions, or for any actions taken based on this template.
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