Restaurants · Onboarding & Training · Basic
Train over 3–5 shifts. The host must learn the floor plan, the reservation system, and every server's section. Role-play difficult situations — long waits, demanding guests, walk-ins during a full house.
A training checklist for restaurant managers onboarding new host/hostess staff. Covers the guest greeting and first impression, reservation system operation, seating strategy and server rotation, wait time management and communication, phone etiquette and reservation taking, VIP and special occasion recognition, and the situational judgement skills that make a great host.
The host is the first and last person every guest interacts with — their greeting sets the tone for the entire meal and their farewell creates the lasting impression. A poorly trained host who seats unevenly, loses track of the wait list, or fails to acknowledge waiting guests undermines the entire service team's effort.
This checklist template is provided as a general-purpose resource and is not tailored to the regulatory requirements of any specific country, region, or jurisdiction. It is the responsibility of each organisation to review and adapt this template to ensure compliance with all applicable local laws and regulations. Miratag does not accept liability for any inaccuracies or omissions, or for any actions taken based on this template.
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