Quality Control · Basic
Customer complaint tracking log with investigation, resolution, and follow-up fields for trend analysis.
Tracking customer complaints systematically turns individual problems into improvement opportunities. This log records each complaint: date, customer details, nature of the complaint, investigation findings, resolution provided, and follow-up status — enabling trend analysis that identifies root causes and recurring issues.
A documented complaint log is required by ISO 9001 and most quality management systems. It demonstrates customer focus and provides data for management review.
This checklist template is provided as a general-purpose resource and is not tailored to the regulatory requirements of any specific country, region, or jurisdiction. It is the responsibility of each organisation to review and adapt this template to ensure compliance with all applicable local laws and regulations. Miratag does not accept liability for any inaccuracies or omissions, or for any actions taken based on this template.
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