Hotels · Daily Operations · Basic
Review all pending requests at shift start. Confirm today's bookings and transfers. Check local events and weather. Brief yourself on VIP guests and their known preferences.
A shift-start preparation checklist for hotel concierge staff ensuring they have the information, resources, and arrangements in place to serve guests throughout the day. Covers pending guest request review, restaurant reservation confirmations, transport and transfer bookings, local event and attraction updates, VIP arrival preparation, and the physical desk readiness that makes the concierge the most informed and helpful person in the building.
A great concierge anticipates what guests need before they ask. That requires preparation — knowing what's happening in the city today, which restaurants have availability tonight, when the museum closes, and whether the guest in room 412 needs theatre tickets confirmed. This checklist ensures the concierge starts every shift fully briefed and ready.
This checklist template is provided as a general-purpose resource and is not tailored to the regulatory requirements of any specific country, region, or jurisdiction. It is the responsibility of each organisation to review and adapt this template to ensure compliance with all applicable local laws and regulations. Miratag does not accept liability for any inaccuracies or omissions, or for any actions taken based on this template.
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