Hotels · Daily Operations · Basic
Log every item immediately when found. Store in a secure, designated location. Attempt guest contact within 24 hours. Retain items per your hotel's policy (typically 90 days).
A tracking log for hotel front desk and housekeeping teams documenting every item found on the property — from the moment it's discovered through attempted guest contact to final disposition. Records item description, where and when it was found, who found it, storage location, guest identification and contact attempts, claim status, and the eventual disposal or donation date.
Hotels accumulate dozens of lost items weekly — phone chargers, clothing, jewellery, medication, and electronics. A structured log prevents items from disappearing, demonstrates to guests that the hotel takes lost property seriously, and provides the paper trail needed when valuable items are involved or disputes arise.
This checklist template is provided as a general-purpose resource and is not tailored to the regulatory requirements of any specific country, region, or jurisdiction. It is the responsibility of each organisation to review and adapt this template to ensure compliance with all applicable local laws and regulations. Miratag does not accept liability for any inaccuracies or omissions, or for any actions taken based on this template.
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